State Farm® Insurance Agent Eric Mayer

"We are sad that you are upset and you feel like our office did not serve you well. Please know, that was never our intention and there was a misunderstanding with your situation. We apologize for the miscommunication and delay in re-writing your policy. I am going to reply directly to each of your numbered concerns so you have an adequate response from us and so that others can see what we have to say. 1. When you originally came in, we perceived your request as you wanted to completely cancel your homeowners policy and not get a condo policy. It is our job to help protect our customers. The Association policy you brought us does not extend coverage to your belongings or liability. Torri was 100% in the right in recommending the condo policy. It was not that she did not let you cancel (ultimately, our customers make the decisions), she was simply executing her role of suggesting appropriate protection. You are right to be frustrated with how promptly we addressed your case. We apologize that our office did not get back to you in a timely fashion - that is not the standard we hold ourselves to and should not have happened. We should have handled the situation differently and this is not the normal experience customers have with our office or with Torri. Torri is exceptional at her job and responsive to our customers, so this situation is very out of character. She tried to fix it once she realized the mix-up but understandably, you had already made up your mind that you wanted to switch offices. We explained we could backdate the condo coverage and backdate the home cancellation if we had received the proper documentation - which we have continued to pursue despite your decision to leave our office. 2. I truly was not available at the time of your call as I was meeting with another customer in-office. That customer had scheduled the meeting with me weeks prior. I have specific slots in my calendar to address these concerns. Torri scheduled you appropriately in the next available slot, which was the next day. 3. We are not in control of the timeline it takes to process policies transferring offices. We do not decide how long it takes to complete the transfer, that happens at the corporate level. Accusing Torri of delaying your transfer is not only incorrect, it is not a fair interpretation of her desire to be helpful to you throughout the process despite your frustrations. 4. We could have done what the other agent did for you if we fully understood what you were requesting the first time. As you went to another State Farm office, they did not save you money or charge you less than our office. Any State Farm office in the state of Ohio will have the same price when the same details are quoted. Individual State Farm agencies do not decide the price of our policies. That comes from State Farm corporate and the underwriting department at headquarters. State Farm values your business so thank you for continuing to be a customer. We hope you have a wonderful experience at your new office. Please know we are sorry for the miscommunication and this is not normally what our customers experience. - Eric Mayer"

"We love to hear this, David! You are very welcome. Thank you for leaving us a review. We appreciate your business. Proud to serve you with auto insurance and homeowners insurance. -Eric & team"

"Thank you for taking the time to review our agency, Madhavi! We are so thrilled to have you and your family as customers of our office. We look forward to being here for you for years to come!"

"We are happy to help! We appreciate your family's business! Honored to protect you all with auto insurance, homeowners insurance, personal liability umbrella insurance, your personal articles policy, and life insurance. Welcome to our office! -Eric & team"

"Thank you for the kind review! We are so happy to hear you had a wonderful experience with Torri! We appreciate your continued business. -Eric & team"

"We are happy to help! We appreciate your family's business! Thank you for leaving us a 5-star review! -Eric & team"

"Thank you for the kind review, Hema. We sincerely appreciate your business - we appreciate you trusting us with your auto insurance and home insurance. We are thrilled to hear you have received excellent service. -Eric & team"

"Thank you for taking time to leave a review, Patricia! We appreciate your business. Happy to provide your car insurance, renters insurance, personal liability umbrella insurance, and life insurance! All very necessary policies and we are glad you have them in-force! -Eric & team"

"Thank you so much for this review, Candace! What an awesome conversation you had with Blake! You know you are in the right place when you can have an inside joke with your insurance company. We are happy to help with your car insurance, life insurance, and supplemental health insurance policies. Welcome to the Eric Mayer State Farm family! -Eric & team"

"Thank you so much, Macy! Welcome to our office and welcome to Ohio! We are happy to help with your car insurance and renters insurance policies. We sincerely appreciate the kind and detailed review. Thank you for your loyal business to State Farm! -Eric and team "

"Thank you for taking time to leave a review, Catherine! We appreciate your auto insurance and homeowners insurance business. -Eric & team"

"Thank you so much for the kind words, Dylan! We appreciate your business. Looking forward to serving you and your family for years to come! -Eric & team "

"We are so happy to hear this, Kimberly! Thank you so much for the review. -Eric and team"

"Thank you for taking time to leave a review, Clay! We are so happy to hear you had a fantastic experience. We appreciate your business. Glad you have auto insurance, personal liability umbrella insurance, and home insurance. -Eric and team"

"Thank you for leaving a review, Tim. We are glad Jack could help ease your concerns! -Eric and team"

"Thank you for taking the time to leave a review, Teena! We appreciate your and your family's business. -Eric & team"

"Thank you for the review, Megan! We are so happy to help with your renters insurance. Thank you for your business. Please keep us in mind in the future for auto insurance, life insurance, and supplemental health insurance. We also can help with pet insurance should that awesome dog of yours need it! -Eric & team"

"Thank you for sharing this in a review, Abi! We are glad to hear your kind words about Blake. We appreciate you! -Eric and team"

"We love to hear this, Karla!! We are happy to provide excellent customer service, and support you with auto insurance and renters insurance. We appreciate your business and look forward to serving you forever! -Eric & team"

"Thank you for taking time to leave a review! We are glad Blake could help improve your coverage. Welcome to State Farm! We look forward to serving you for many years. Please remember to think of us for future renters or homeowners insurance and life insurance. -Eric & team"

"Thank you for the compliment and 5 star review, Allison! We appreciate you. -Eric & team"

"Thank you so much for the google review, Sheila! We appreciate your business and are happy to have you as a customer! -Eric & team"

"Thank you for leaving this review, Darrell! We are happy we could save you money and provide you with an auto insurance policy, life insurance policy, and supplemental health policy! Welcome to State Farm! -Eric & team"

"Thank you for the review, Firuz. We are glad you are a happy customer! Appreciate your business. -Eric & team"

"We are so happy to hear this, Pamela! We are glad that we met your needs, were able to increase your coverage to have stronger protection all while saving you some money on your insurance premiums! Thank you for taking the time to leave us a review. -Eric & team"